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Ministry of Sustainability and the Environment
Parliament Q&A

Written Reply to Parliamentary Question on BCRS Rejection Rate

6 October 2026

Written Reply to Parliamentary Question on BCRS rejection rates by Ms Grace Fu, Minister for Sustainability and the Environment.

Question:

Assoc Prof Jamus Jerome Lim: To ask the Minister for Sustainability and the Environment with regard to the Beverage Container Return Scheme and, to date (a) what is the reverse vending machine rejection rate for eligible containers; and (b) what recourse is available to consumers who are unable to obtain refunds for eligible containers.

Answer:

The response to this question also addresses a related Parliamentary Question filed by Mr Abdul Muhaimin for the Sitting on or after 7 October.

The vast majority of eligible containers are successfully accepted by the Return Right Reverse Vending Machines (RVMs) with the refund made on the spot.

A small proportion of eligible containers are rejected due to improper deposit behaviour. For example, a crushed container would not be identified and accepted by the RVM. The container might also be rejected if the user does not place it properly on the conveyor belt. Occasionally, machine faults might cause eligible containers from being processed properly. Users who face difficulties returning eligible containers may reach out to BCRS Ltd. for assistance.

The proportion of successful transactions has been increasing, with around 98% of transactions refunded on the spot in September. For the unsuccessful transactions, a considerable proportion appears to be due to unfamiliarity with the refund process.

BCRS Ltd. has been improving the user interface for refunds by working on feedback obtained, and stepping up public education efforts on the proper use of the machine. These have helped to bring down the proportion of unsuccessful returns over time, from 5% over the first five months to 2% in September.

Members of the public who have failed in getting their refunds at the RVMs may use the refund portal rolled out by BCRS Ltd.. Alternatively, they may email BCRS Ltd. with details of the failed transaction for further assistance.